Your Safety Is Our Priority

At St Anastasia's Care, the safety, wellbeing, and dignity of our clients are at the heart of everything we do. As a trusted provider of NDIS support services, disability care, aged care, and in-home support across Sutherland Shireand surrounding communities, we are committed to creating a safe and respectful environment for everyone.

We strive to provide a safe home care experience for our clients and a safe workplace for our dedicated support workers and care staff. Every person who receives our services has the right to feel protected, respected, and supported at all times.

Safe and Respectful Care Services

We maintain a zero-tolerance approach to:

• Abuse and neglect
• Harassment and bullying
• Discrimination
• Physical aggression
• Verbal abuse
• Sexual misconduct
• Threatening or intimidating behaviour
• Any other form of unacceptable conduct

Whether intentional or unintentional, any behaviour that compromises the safety or wellbeing of clients, families, visitors, or staff will not be tolerated.

As an experienced NDIS and aged care provider in [Location], we follow strict safeguarding procedures and best-practice care standards to ensure every individual feels secure while accessing our services.

Professional and Compassionate Support

Our qualified support workers and care professionals are committed to treating every client with dignity, respect, and compassion.

We foster an environment where:

• Clients feel valued and heard
• Individual rights are respected
• Privacy and confidentiality are maintained
• Cultural diversity is embraced
• Staff act professionally at all times
• Safety concerns are addressed promptly

Whether you are receiving disability support services, personal care, community participation assistance, respite care, or aged care support, your safety remains our highest priority.

Your Rights as a Client

When accessing our NDIS or aged care services, you have the right to:

• Feel safe and secure
• Be treated with dignity and respect
• Receive care free from abuse, neglect, discrimination, and exploitation
• Have your concerns listened to and acted upon
• Make complaints without fear of retaliation
• Access advocacy services if required

We encourage clients and family members to speak up if they have any concerns regarding the quality, safety, or delivery of our services.

Incident Management and Reporting

St Anastasia's Care maintains a comprehensive Incident Management and Reporting Policy to ensure all safety concerns, complaints, and incidents are handled appropriately.

Our processes are designed to:

Protect the wellbeing of clients and staff

Respond quickly to concerns

Investigate incidents fairly

Implement corrective actions where required

Continuously improve service quality and safety standards

Complaints and Advocacy Support

If at any time you feel unsafe or believe your rights have been compromised, we encourage you to use our complaints process.

We understand that raising concerns can sometimes be difficult. If you would like support in making a complaint or reporting inappropriate behaviour, we can assist you in accessing an independent advocate of your choice.

Our goal is to ensure every client receiving disability support or aged care services in [Location] feels empowered, protected, and confident in the care they receive.

Why Families Choose St Anastasia's Care

Families throughout Sydney and surrounding suburbs trust St Anastasia's Care because we provide:

✔ Safe and person-centred care

✔ Qualified and compassionate support workers

✔ NDIS-compliant services

✔ Aged care support tailored to individual needs

✔ Strong safeguarding and incident management practices

✔ Respectful, inclusive, and professional care

✔ Transparent communication with clients and families

Your safety, wellbeing, and independence are our commitment every day.