NDIS Registered Provider — No. 4050169615NDIS Support
NDIS Support That Feels Like Family
Whether you're new to the NDIS or already have a plan, St Anastasia's Care is here to help you get the most from it. As a registered NDIS provider, we deliver warm, reliable support across the Sutherland Shire, St George, and Greater Sydney — always tailored to you.
Living with disability shouldn't mean settling for care that feels rushed or impersonal. At St Anastasia's Care, we take the time to understand each participant as a whole person — their goals, their routines, and the things that matter most to them.
We're a registered NDIS provider named in honour of our founder's grandmother, Anastasia. That family spirit shapes every support we deliver: patient, respectful, and genuinely caring.
Our Supports
How We Support NDIS Participants
We're registered to deliver a wide range of supports under participants' NDIS plans — from everyday personal care to getting out into the community, respite for family carers, and specialised high intensity supports.
Rather than list it all here, we've given each support its own page so you can explore exactly what it involves.
View All Our NDIS SupportsWhy Us
Why Choose St Anastasia's Care
Registered and accountable.
We're a registered NDIS provider, independently audited against the NDIS Practice Standards. You can see our full registration details and support categories on our Quality & Safeguards page.
Care that feels like family.
We match you with workers who genuinely care, and we take the time to get to know you properly — your goals, your routines, and the things that matter most to you.
Local and reliable.
Based in the Sutherland Shire, we're part of your community — close by, familiar, and dependable.
Flexible and person-centred.
Your plan, your goals, your way. We shape every support around you — not the other way around.
Our Standards
NDIS Compliance & Your Safety
As a registered NDIS provider, we meet all NDIS Practice Standards. Here is how we keep you safe and supported.
NDIS Worker Screening
Every team member holds a valid NDIS Worker Screening Check. We verify all clearances before any worker provides support. Your safety is non-negotiable.
NDIS Code of Conduct
Our entire team operates under the NDIS Code of Conduct — acting with respect, honesty, and integrity. We do not tolerate abuse, neglect, exploitation, or discrimination of any kind.
Service Agreements
Before support begins, we provide a written Service Agreement that clearly outlines the services you will receive, pricing, cancellation terms, and your rights. No surprises.
Incident Management
We have a formal incident management system in place. All incidents are recorded, investigated, and reported in line with NDIS Commission requirements. We learn from every event to improve our care.
Feedback & Continuous Improvement
We actively seek your feedback — not just complaints. Regular surveys, check-ins, and open conversations help us continuously improve the quality of our support.
Transparent Pricing
All our services are charged in line with the current NDIS Price Guide. We will always explain costs upfront in your Service Agreement so you know exactly how your funding is being used.
Have questions about our compliance or want to see our policies?
Common Questions
NDIS Frequently Asked Questions
What is the NDIS?
The National Disability Insurance Scheme (NDIS) is an Australian Government initiative that provides funding to people with permanent and significant disability. It helps you access the support and services you need to live an ordinary life, with choice and control over how that support is delivered.
Am I eligible for NDIS?
You may be eligible if you are under 65, an Australian citizen or permanent resident, and have a permanent and significant disability that affects your ability to take part in everyday activities. Contact the NDIS on 1800 800 110 or visit ndis.gov.au to check your eligibility.
How do I use my NDIS plan with St Anastasia's Care?
Once you have an approved NDIS plan, you can choose St Anastasia's Care as your provider. We'll work with you and your support coordinator to understand your goals and create a personalised care plan that uses your funding effectively. Contact us on 1300 055 918 and we'll guide you through each step.
What funding categories can St Anastasia's Care support?
We support Core Supports (personal care, community participation, transport), Capacity Building (daily activities, social participation), and can assist with coordinating your support. We'll help you understand exactly what your plan covers.
Can I self-manage my NDIS plan with St Anastasia's Care?
Yes. We work with self-managed, plan-managed, and NDIA-managed participants. Regardless of how your plan is managed, we can provide services and handle the billing process accordingly.
What if my needs change?
NDIS plans can be reviewed if your circumstances change significantly. We'll support you through this process and help you communicate your changing needs to the NDIS. Your support plan with us is always flexible and can be adjusted as your life and goals evolve.
What areas does St Anastasia's Care service?
St Anastasia's Care is based in Sutherland Shire, NSW, and provides services across all Sydney suburbs. Our primary service areas include Sutherland, Cronulla, Miranda, Caringbah, Menai, Engadine, Gymea, Hurstville, and the broader St George region.
Is St Anastasia's Care a registered NDIS provider?
Yes. St Anastasia's Care is a fully registered NDIS provider (Registration No. 4050169615). We are audited and compliant with NDIS Practice Standards and Quality Safeguards.
What services does St Anastasia's Care provide?
We provide personal care, community nursing, respite care (including emergency, overnight, and 24-hour), medication administration, domestic assistance, meal preparation, transport, day programs, social and community access, emergency and crisis support, palliative care, and home and garden services — all across Sydney.
Does St Anastasia's Care support Support at Home clients?
Yes. In addition to NDIS disability support, St Anastasia's Care supports older Australians through My Aged Care funding. We can assist with personal care, domestic assistance, nursing, and more for eligible Support at Home clients across Sydney.
How quickly can St Anastasia's Care respond to a new enquiry?
We have a 24-hour response commitment for all participant and family enquiries. Call us on 1300 055 918 or email [email protected] and we will be in touch within 24 hours.
Does St Anastasia's Care use subcontractors?
No. All services are delivered by directly employed, fully trained staff — never subcontractors. This ensures consistent, relationship-based care and accountability at every level.
More Questions
Additional NDIS Information
Plan reviews, after-hours support, cultural needs, and more.
Do you help with NDIS plan reviews?
Yes. We help you prepare for your NDIS plan review by documenting your progress, identifying changing needs, and providing evidence of the support you have received. We want to make sure your next plan reflects your current goals.
Can the NDIS cover trauma, psychological conditions, or car accident injuries?
The NDIS may fund supports for psychosocial disability caused by mental health conditions, trauma, or acquired brain injuries. Eligibility depends on whether the condition is permanent and significantly impacts daily life. Contact the NDIS on 1800 800 110 to discuss your situation.
Do you offer Supported Independent Living (SIL)?
We are currently exploring Supported Independent Living services. If you have SIL funding or are interested in SIL, please contact us to discuss your needs and we can advise on how we may be able to help or refer you to a suitable provider.
Do you support early childhood participants?
While our core services focus on adult disability and Support at Home program support, we understand families often have questions about early childhood intervention. If you have a child under 7 with a developmental delay or disability, we recommend contacting an NDIS Early Childhood Partner in your area. We are happy to help point you in the right direction.
What are your after-hours arrangements?
We understand that support needs do not stop at 5pm. Our after-hours mobile line is available for existing clients who need urgent assistance outside of standard business hours. Contact details are provided in your Service Agreement.
Do you support people from culturally diverse backgrounds?
Absolutely. Cultural sensitivity is one of our core values. We respect your cultural background, beliefs, language, and identity. We strive to match you with support workers who understand your cultural needs and can communicate effectively with you and your family.
Need Support After Hours?
Our after-hours line is available for existing clients. For new enquiries, leave a message and we will respond within 24 hours.
Ready to Get Started?
Whether you're new to the NDIS or looking to change providers, we'd love to talk. Our team will help you understand your options and find the right support for your needs.