Your Rights
NDIS Participant Rights
As an NDIS participant, you have fundamental rights that all registered providers — including St Anastasia's Care — are required to uphold every single day.
Right to Be Heard
You have the right to speak up about your support, make decisions about your own life, and have your voice respected at all times.
Right to Dignity & Respect
You deserve to be treated with dignity, courtesy, and respect — free from abuse, neglect, exploitation, and discrimination.
Right to Privacy
Your personal information is kept confidential and only shared with your consent or as required by law.
Right to Quality Support
You have the right to receive safe, competent, and high-quality supports that meet your needs and goals.
Right to Change Providers
You can change your service provider at any time. The NDIS gives you full choice and control over who supports you.
Right to Make Complaints
You have the right to raise concerns or make a complaint without fear of losing your services or being treated differently.
Right to Cultural Safety
Your cultural background, beliefs, and identity are respected. Support is delivered in a culturally sensitive and inclusive way.
Right to Family & Community
You have the right to maintain relationships with family and friends, and to participate fully in your community.
NDIS Quality & Safeguards Commission
If you feel your rights have not been respected, you can contact the NDIS Quality & Safeguards Commission. They are independent, free to contact, and here to protect you.
Our Commitment to You
Rights Are Not Just Words — They Are How We Work
At St Anastasia's Care, upholding your rights is not a checkbox — it is the foundation of everything we do. Our team is trained to support you with dignity, listen without judgment, and always put your goals first.
If you ever feel your rights have not been respected, we encourage you to speak with us directly, or contact the NDIS Commission. We welcome feedback as an opportunity to improve.