Privacy Policy & Accessibility

Privacy Policy

Last updated: March 2026

St Anastasia's Care ("we", "us", "our") is committed to protecting the privacy and confidentiality of all personal information we collect. This policy outlines how we collect, use, store, and disclose personal information in accordance with the Privacy Act 1988 (Cth), the Australian Privacy Principles (APPs), and the NDIS Practice Standards.

1. Information We Collect

We may collect the following types of personal information:

• Name, date of birth, and contact details
• NDIS plan details and funding information
• Health and disability-related information
• Emergency contact details
• Information provided in enquiry and referral forms
• Service delivery records and shift notes

2. How We Use Your Information

We use personal information to:

• Deliver and coordinate support services
• Develop and review personalised care plans
• Communicate with participants, families, and referral partners
• Meet our obligations as an NDIS registered provider
• Comply with legal and regulatory requirements
• Respond to enquiries and referrals

3. Confidentiality

All personal and health information is treated with strict confidentiality. We will not disclose your information to third parties without your consent, except where required by law or necessary to deliver your care (e.g., sharing relevant information with a GP or allied health professional involved in your support).

All staff are required to maintain confidentiality as a condition of their employment and are trained in privacy obligations under the NDIS Code of Conduct.

4. Storage & Security

Personal information is stored securely in our care management system (Shiftcare) and is protected against unauthorised access, modification, or disclosure. We retain records for the period required by law and NDIS requirements, after which they are securely destroyed.

5. Your Rights

You have the right to:

• Access the personal information we hold about you
• Request corrections to inaccurate information
• Withdraw consent for certain uses of your information
• Make a complaint about how your information has been handled

6. Contact Us About Privacy

For any privacy-related enquiries or to access or correct your information, please contact us:

If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au or on 1300 363 992.

Accessibility Statement

St Anastasia's Care is committed to making our services, communications, and digital presence accessible to all people — including those with disability, those from culturally and linguistically diverse backgrounds, and those who may require additional support to engage with us.

Our Accessibility Commitments

• We provide information in plain language, avoiding jargon wherever possible
• We can arrange interpreter services or translated materials on request
• Our website is designed to be mobile-friendly and easy to navigate
• We welcome enquiries by phone, email, or online form — whichever is most accessible for you
• Support workers are trained in culturally sensitive and inclusive care practices
• We support participants to exercise choice and control in all aspects of their care

Feedback on Accessibility

If you experience any barriers accessing our services or website, please let us know. We are committed to continuous improvement and will work with you to find a solution.