Frequently Asked Questions

We're a registered NDIS provider based in the Sutherland Shire, delivering warm, personal support across the Shire, St George, and Greater Sydney. We were founded in honour of our founder's grandmother, Anastasia, and that family spirit shapes everything we do — care that genuinely feels like family.

We proudly support people across the Sutherland Shire, St George, and Greater Sydney. Not sure if you're in our area? Just ask — we're happy to check.

Yes. We're a registered NDIS provider (Registration ID 4050169615), independently audited against the NDIS Practice Standards. You can view our full registration details on our Quality & Safeguards page.

Yes — we have Greek-speaking carers, so members of our Greek community can receive support in a language that feels like home. Let us know your needs and we'll do our best to match you with the right carer.

Yes. St Anastasia's Care is a family-owned business, founded and run by Natasha. We're not a corporate agency — every decision is made by people who genuinely care about the outcome.

We offer personal care, community access, domestic assistance, transport, respite, overnight support, and high intensity supports — across both NDIS and Support at Home. You can explore each in detail on our Services page.

Yes. We support NDIS participants of all ages as well as older people through Support at Home. If you're unsure which pathway is right for you, we're happy to talk it through.

No. All services are delivered by our own directly employed staff. We don't use subcontractors — so you always know who is coming to your door, and they're always accountable to us.

Wherever possible, yes. We take the time to match participants with support workers who suit their personality, needs, and preferences — and we aim to keep the same familiar faces returning so care always feels consistent and personal.

Once you have an approved NDIS plan, you can choose St Anastasia's Care as your provider. We'll work with you and your support coordinator to understand your goals and create a personalised care plan. Contact us on 1300 055 918 and we'll guide you through each step.

We accept NDIS funding (agency-managed, plan-managed, and self-managed), My Aged Care funding, and private funding arrangements.

We have a 24-hour response commitment for all participant and family enquiries. Call us on 1300 055 918 or email [email protected] and we will be in touch within 24 hours.

No. You can contact us directly, whether you have a support coordinator or not. If you need help understanding your plan or navigating the NDIS, we're happy to assist.

We hire for heart first. Every support worker we employ is NDIS Worker Screened, police-checked, and appropriately qualified — but beyond credentials, we select people who genuinely care about the people they support. We personally interview every worker before they join our team.

We take the time to understand your personality, interests, communication style, cultural background, and specific needs before making any match. We want the person who walks through your door to feel like the right fit — not just whoever is available.

Tell us. We'll listen without defensiveness and work with you to find a better match. Your comfort with your support worker matters enormously, and we'll always prioritise getting it right.

We aim for consistency wherever possible. We have a very low staff turnover rate — only one worker has ever left since we were founded — which means the people supporting our participants tend to stay, build genuine relationships, and keep showing up.

Yes. We have Greek-speaking staff and welcome enquiries from people who'd prefer to receive care in their own language. Let us know your preferences and we'll do our best to match you accordingly.

We offer in-home respite, overnight (sleepover and active overnight), weekend and holiday cover, and emergency/short-notice respite. All respite is delivered by our own directly employed workers — never subcontracted.

Respite is typically funded under Core Supports — specifically 'Assistance with Daily Life' or 'Short-Term Accommodation (STA)'. If respite isn't in your current plan, raise it at your next review or ask your support coordinator to request a change. Contact us if you need guidance.

Yes — we understand emergencies happen. If a carer is suddenly unwell or unable to provide support, contact us immediately on 1300 055 918 and we'll do our best to arrange cover as quickly as possible.

Active overnight means a carer is awake throughout the night, providing assistance whenever needed. Sleepover means a carer is on-site and available on call but not actively working — they sleep at your home and assist if needed. Both are funded differently under the NDIS pricing schedule.

The Support at Home program is the Australian Government's home care program for older Australians (generally 65+). It replaced the old Home Care Packages on 1 November 2025. It helps people stay living independently in their own homes for as long as possible, with funded personal care, domestic assistance, transport, respite, and more.

Contact My Aged Care on 1800 200 422 or visit myagedcare.gov.au to register. You'll have an assessment with a My Aged Care assessor, who will determine your eligibility and level of support. Once approved, you choose a provider like St Anastasia's Care to deliver your services.

Generally yes — Support at Home is designed for Australians aged 65 and over. Aboriginal and Torres Strait Islander people can access it from age 50. If you're younger and have a disability, NDIS may be the appropriate pathway instead.

Yes. We provide NDIS and Support at Home services across the St George region including Hurstville, Kogarah, Rockdale, and Bexley. We have dedicated suburb pages for each area with more specific information.

Our minimum shift is 2 hours for standard supports. Overnight shifts (both active and sleepover) are booked as full overnight shifts. We're flexible and will work with you to find a schedule that suits your routine.

Yes. Weekend and public holiday support is available. Please note that NDIS pricing schedule rates differ for weekends and public holidays — we'll always be transparent about this in your service agreement.

You can call us on 1300 055 918, email [email protected], or fill in our online enquiry form. There's no pressure — just a friendly conversation to understand your needs.

We'll contact you within one business day to introduce ourselves and understand your situation. From there, we arrange a no-obligation conversation, discuss your goals and preferences, and match you with the right support worker. Care begins once everyone is comfortable.

Our minimum shift is 2 hours. We also offer overnight and 24-hour supports for those who need more intensive care.