Feedback & Complaints

Our Purpose

At St Anastasia's Care we are committed to providing high-quality services and supports to all our participants. We value feedback and consider complaints as valuable opportunities to improve our services and address any concerns promptly and effectively.

Our Complaints Management System ensures transparency, accountability, and a client-centred approach in handling all feedback and complaints.

Right to Access Advocates

As part of our commitment to empowering participants, we acknowledge your right to access advocates or support persons during the feedback or complaints process. You have the freedom to involve a trusted advocate to assist you in expressing your concerns or seeking resolutions.

Please let us know and St Anastasia's Care will ensure to cooperate and facilitate arrangements for advocates and representatives. If you need to access an advocate:

How to Make a Complaint

At St Anastasia's Care, we foster a culture that encourages open communication, allowing individuals to voice their concerns or provide feedback without fear of adverse consequences, retribution, or loss of service. You can also choose to make your complaint anonymously.

External Complaints

If you are not satisfied with our response, or if you prefer to raise your concern with an external body, you have the right to contact the NDIS Quality and Safeguards Commission.