Quality & Safeguards
safe, respectful care you can trust
Great care isn't only about what we do — it's about how we hold ourselves accountable for doing it well. As a registered NDIS and aged care provider, St Anastasia's Care works to clear standards that protect your safety, your rights, and your dignity. This is where you'll find how we keep our care safe, how we listen when something isn't right, and how you can reach us.
Quality & Safeguards
We take our responsibilities seriously. Everyone we support has the right to safe, high-quality care and to be treated with respect at every step. The pages below explain how we uphold that commitment — and how you can raise a concern, understand your rights, or learn how our organisation is run.
Feedback & Complaints
Your feedback helps us improve, and you have every right to raise a concern. We welcome compliments, suggestions, and complaints — and we'll always listen, respond fairly, and never treat you differently for speaking up. You can also raise concerns directly with the relevant oversight body if you'd prefer.
Your Rights
Everyone we support has rights — to dignity, choice, privacy, and safe, respectful care. Understanding those rights helps you get the most from your supports. Here's what you're entitled to, and how we protect it.
Privacy Policy
Your personal information is yours. We explain what we collect, why we collect it, how we keep it secure, and the choices you have over your own information — in line with the Privacy Act.
Governance
Good care starts with good leadership. Learn how St Anastasia's Care is structured, how we make decisions, and how we hold ourselves accountable to the standards expected of a registered provider.
Have a concern or a question?
We're always here to listen. Whether it's feedback, a compliment, or something that isn't sitting right, we want to hear from you.
Registered NDIS Provider · Police-checked team · NDIS Worker Screened